Shipping policy
SOMETHING GOLDEN IS ON THE WAY
PROCESSING
Please allow 1-2 days for your order to be processed. You will be notified with tracking information as soon as your package has shipped.
CANADA AND USA SHIPPING
Free CANADA and USA shipping in orders over CA $100
INTERNATIONAL SHIPPING
Shipping rate will be calculated at checkout.
There may be duty/import/taxes/customs/etc charges imposed by your home country. It is the responsibility of the buyer to understand and make the payment of these charges.
REFUND POLICY
We will accept items (excludes earrings) in its original unused condition for a refund or store credit within 14 days from the date of purchase.
ELAIS reserves the right to refuse a return on any items received back in unsatisfactory condition.
DAMAGED GOODS
We inspect all merchandise before packing and sending, however if for some reason your item arrives damaged, please email info@elaisjewelry.com within 72 hours of delivery with photos and your order #. Items received damaged will be handled on a case by case basis.